Our collaboration with LeoVegas came to an end as they closed our accounts and severed our partnership.

LeoVegas Closed our Accounts & Partnership Terminated

Daniel · 2024-05-17T00:09:04Z

Having partnered with LeoVegas for many years, we've trusted them by recommending their casino to our members. Over time, however, LeoVegas has increasingly made it difficult for their affiliate partners. They have introduced new terms unexpectedly and found excuses to terminate affiliate partnerships, untag the traffic and players sent over many years. On Affiliate Guard Dog, LeoVegas's affiliate program is listed as having predatory terms and conditions, with numerous complaints about the program turning rogue, closing affiliate accounts, and seizing all the players sent. Recently, we were required to undergo yet another KYC process with a very short deadline, despite having already completed one and no changes occurring since then (address, company info, names, country, bank, and owners all remain the same). Unlike other casinos we work with, LeoVegas is the only one harassing us with the excessive bureaucratic nonsense, thus I decided to question their policies. Undergoing another KYC, gathering all required documents, and completing it within just a few days is a significant task for a small organization like ours and I also questioned why the KYC process needed to be as complex and intrusive as it is. LeoVegas is not a bank, yet it acts like one towards its partners. In fact, not even our bank has subjected us to such bureaucracy. After discussing with their affiliate team, I did actually complete the KYC form, as tedious and ridiculously time consuming as it is. However, having completed it, this was followed by even more nonsensical questions, which caused me to lose patience and give up. It didn't seem worth the hassle to deal with a casino that I had already lost interest in and that has become just another operator lowering RTP to make players pay for their compliance costs and one which I suspected would close our accounts at some point in the future through made up reasons either way. As expected, LeoVegas did not care. They closed our accounts after many years of partnership as if it meant nothing. I usually don't post complaints like this, but in my eyes, LeoVegas has shown itself to be untrustworthy. Out of all the brands I've worked with, including crypto operators, I've never been treated with such arrogance by any affiliate team. It's obvious to me that LeoVegas thinks they are untouchable. Owned by BetMGM and owners of Push Gaming, they are undoubtedly big, and maybe that's why they feel they don't need their affiliate partners anymore and can treat them like trash. I wouldn't want to work with LeoVegas again even if I were asked to. The trust is lost, and long-term, I actually believe it's a dying brand that will struggle in the future in its attempt to please every single regulated market. Bending to their regulatory masters is costly, and someone has to pay, whether it's the players (through lower RTP), their affiliate partners (by closing their accounts), or both. Your support is always appreciated, and I'm sure you understand our situation. We're not asking anyone to take any action or drop LeoVegas, but to all those who support us and find value in being a member here, you deserve to know.

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Dreswede

(@dreswede)

Posts: 73

To be honest, I have concerns about Push Gaming, especially since they were acquired by LeoVegas. I used to enjoy their games, but now I think they've compromised their quality, becoming another cog in the 'casino-owned' wheel. Their recent releases like retro sweets and wild swarm 2 have been disappointing. I remain skeptical of major industry players, particularly LeoVegas, for their aggressive market tactics that seem to hurt player choice.

Posted : 30/01/2025 1:46 am

julesdub

(@julesdub)

Posts: 26

I've never had an account with them and never plan to. For years, I've believed that the absurd actions of some casinos only drive their current and potential customers to seek out cryptocasinos. In truth, many cryptocasinos offer the flexibility of both fiat and cryptocurrency play, without the hassle of rigorous KYC checks, often featuring higher RTP slot options and generally provide prompt payouts.

I struggle to see any advantages in playing at traditional fiat currency casinos. My experience has been mostly negative, with the only potential upside being a perception of greater reliability. Yet, as seen with major players like LeoVegas, even this perceived trustworthiness is questionable.

Honestly, forget about them. Don't waste your funds on these places. I was shocked to find out that Push Gaming is now under their ownership, which likely explains the drop in quality. I hope this situation improves.

Posted : 14/02/2025 1:20 pm

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