While we initially trusted LeoVegas and suggested them to our community due to a longstanding partnership, they have grown unreliable. They’ve made it more difficult for their affiliates by unexpectedly changing terms and finding reasons to cut ties, removing any traffic or players we offered over the years.
On Affiliate Guard Dog Rumors are circulating that LeoVegas's affiliate program includes unfair terms, with many criticizing the program for becoming unreliable, closing affiliate accounts, and reclaiming any players referred by those accounts.
Recently, although we had already provided everything needed, we were asked to repeat yet another KYC (Know Your Customer) process on a tight deadline. This was despite no changes in our organization, like in our address or bank details. Unlike our experience with other casinos, LeoVegas was the only one imposing such demanding paperwork, prompting me to question their tactics. It’s quite burdensome for a small enterprise like ours to compile and submit all this within just a few days, and it seems excessive since LeoVegas isn't a financial institution.
Despite the inconvenience, I completed LeoVegas's KYC after consulting with their team. It was grueling and time-consuming, yet upon finishing, I faced even more ridiculous inquiries, leading to frustration and a decision to desist. The effort didn’t seem justified for a casino that had already lost my confidence and potentially might close our accounts later for concocted reasons while diminishing the RTP to cover compliance costs.
As anticipated, LeoVegas showed little care for our partnership. Despite years of cooperation, they shut our accounts as if it meant nothing.
Typically, I refrain from airing grievances, but LeoVegas has proven to be untrustworthy in my experience. Among various brands, including those in the crypto space, none have shown as much disregard as LeoVegas’s affiliate team. It seems they believe they’re untouchable, likely due to being part of BetMGM and owning other significant interests. Push Gaming Given their significant standing, they appear to dismiss the need for affiliate partners, treating them poorly. I have no desire to partner with LeoVegas again, as the trust has been completely eroded. I foresee a dim future for the brand given the pragmatic costs required to meet regulatory demands—be it from burdening players with lower RTPs or severing ties with affiliates like us.
We value and appreciate your support. Our intention isn't to urge you to leave LeoVegas, but as supporters and members of this community, you deserve transparency about the predicament we find ourselves in.
There are some surprising behaviors from casinos and companies these days. One would expect recognition for promoting on a platform like ours, which isn't modest in reach.
Bigwinboard is widely recognized, and any statement made here can significantly impact public perception, though not everyone recognizes this power. I’m confident you’ll find better collaborations or already have, and with time, they’ll realize their oversight.
I’m relieved this is being shared openly, and I appreciate you informing us. Besides LeoVegas, this issue highlights the broader trend of reduced RTPs, which is becoming increasingly common, making players feel deceived.
In the long run, LeoVegas stands to lose since Bigwinboard boasts a large community, and they miss out on future player referrals. I respect your choice not to fold under pressure but instead stand firm, refusing to compromise your integrity or that of the community you’ve built.
Here’s hoping that your future endeavors yield better partnership deals, whether through CPA or revenue sharing.
I stopped using LeoVegas because my preferred games only offered a 94% RTP, yielding less favorable gaming sessions there.
Given the numerous alternatives available, I've decided to cease my engagement with LeoVegas. Thank you for bringing this to our attention.
LeoVegas recently acted poorly by enforcing stringent document requirements on certain players only to close their accounts after submission. Mid-last year, they were acquired by a company, presumably American, which reopened accounts citing a transfer oversight of KYC lists. They offered welcome bonuses exclusive to Sweden, enticing people to play. However, two months later, they rechecked and closed accounts again, showing a disregard for fairness and merely targeting profitable players.
In a repeat of a recent incident, LeoVegas escalated document demands for particular players, later shutting accounts under the guise of acquisition changes. They reopened accounts citing a missed KYC list transfer, offering bonuses exclusively in Sweden, coaxing deposits and gameplay. After a short span, accounts were reviewed and closed again, showcasing their careless strategy.
John, from LeoVegas, behaves arrogantly, seeming to delight in complicating matters for players. He's got an inflated sense of righteousness, often undermining others with his pretentiousness.
I’m astounded by what I’ve read, and it's quite disappointing. I’ve encountered confusing KYC procedures during my decade-plus gambling experience, often used by casinos hoping players back out to reverse withdrawals.
Perhaps the CG team, which partners with LeoVegas and holds a significant share, as I recall, could address these concerns.
It’s unfortunate how smaller affiliates are disregarded, even if the numbers should hold more significance to them.
It’s disheartening to witness attempts to defraud partners by delinking referred parties. It’s disappointing, and if there’s no rectification or apology, I’ll also cease playing there.
Though I haven’t gambled at LeoVegas, this feedback makes me consider trying different options.
LeoVegas's recent conduct isn’t entirely shocking but still disheartening. They transitioned from an excellent casino to a mediocre one. They withdrew from the Norwegian market, which I’m part of, albeit after negatively changing their approach, including poor service and cancelled accounts.
Thanks for caring about the community
I observed the LeoVegas situation on LinkedIn, and it didn't surprise me. Other users' reviews and feedback already showcased these issues. Complaints have highlighted their lack of professionalism.
Once, LeoVegas was highly regarded, but their decline is unfortunate.
Bonuses can often be played quickly, withdrawing real cash in Sweden, LeoVegas hasn't directly wronged customers, but I’m hearing a lot of negative buzz lately.
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