I opened a Betfair account, made a £25 deposit, got verified after showing proof. Minutes in, I won £20 from a feature but got an 'Account Suspended' alert before the reels quit spinning. Customer service told me a Source of Funds review was mandatory for accessing my winnings.
I firmly rejected their terms and closed my account. Unfortunately, they only gave back my initial deposit, not my winnings.
Did you utilize a deposit bonus? If under bonus terms, casinos often limit bonus purchases or high wagers.
@semzek279 No, it was a straightforward 20p wager on Pilgrim of Dead. UK regulations disallow bonus purchases. Requesting a Source of Funds for just a £25 deposit and £20 win feels excessive.
@bigj72 Yes, that's how it works in the UK.
UK casinos tend to demand extensive documentation, requiring bank statements spanning from 3 to 6 months, sometimes even longer.
It's frustrating when casinos create hurdles over minor wins.
@bigj72 Yes, exactly. Are bonus purchases banned across all UK games? Why so?
@semzek279 The UK regulator believes we're less prone to addiction without the ability to purchase bonuses, dragging us through lengthy and pointless spins. Apologies for my sarcasm 🙂
No surprise that folks in the UK are turning towards cryptocurrency casinos. The hassles with documentation make traditional options less appealing. I faced similar obstacles with UK platforms a year ago — being treated like a suspect over a mere £200 deposit, then holding onto initial funds until documentation was verified. Spin delays, absence of bonus buy options, lowest RTP, and cumbersome wealth verification not only stressed players but allowed gambling teams to impose deposit restrictions based on wages. It's clear why many casinos are shutting down there, as revenues evidently stunt due to stringent safer gambling rules.
On a positive note, Betfair refunded my original deposit and shut down my account, so I'm moving on.
@bigj72 Good to hear. It's smart to avoid Betfair anyway, part of the paddypower group, known for offering new games with reduced RTP.
When restrictions abound, they tend to pique people's interest in those very things. Limitations often fuel curiosity.
The unfortunate state of online casinos in the UK mirrors broader governance challenges facing the country.