Initially, Bob Casino offered only 10% of the €960,000 winnings and a car instead of fulfilling the entire payout.
Update April 9, 2018 : In a significant turnaround, Bob Casino decided to honor the €960,000 win after determining through their review that the player earned the amount fairly. Nevertheless, the casino's initial offer of a partial payout and car remains unexplained.
Bob Casino imposes a restriction on withdrawals that caps at 40,000 EUR per month. This limitation means that it will take about 23 months to complete the payout in full, ensuring the situation won't be fully resolved until every cent is disbursed.
Unfortunately, it is not uncommon for online casinos to delay or decline payments. This highlights the importance of choosing reputable and certified casinos like those recommended on spin-samurai-app.com. While this does not entirely eliminate risks, it reduces the likelihood of encountering dubious practices.
At spin-samurai-app.com, we strictly avoid promoting casinos licensed in Curacao, insisting on MGA and/or UKGC licenses for credibility. Curacao licenses offer little protection to players in disputes. Though not all Curacao-licensed casinos are inherently bad, players should understand the lack of safeguards.
Recently, a player expressed concerns regarding Bob Casino , after being locked out of his account following a €960,000 withdrawal request. The dispute has been publicly addressed by both the casino and the player, using AskGamblers as a mediation platform. The player asserts his right to the winnings, while the casino's stance involves an ongoing investigation due to suspicions by their anti-fraud team, despite having paid €114,000 already.
It is crucial to note that this issue has not yet reached a conclusion, so keep this in mind.
Here's the detailed exchange between the involved parties:
Posted by player on April 2, 2018
To begin, the most pressing matter: My €960,000 is currently inaccessible at BobCasino, and I'm unable to reach my account, fearing I may never see the money.
I'm a seasoned gambler placing sizeable bets across different platforms. After seeing favorable feedback for Bob Casino, I started trying my luck there from February, engaging mainly with the Reactoonz slot provided by PlayN’Go, which had an 80€ max bet at the time.
Eventually, I accumulated a bank of over 100K, completed account verification, received payouts, was assigned a VIP manager, and even had my withdrawal limits raised to 100K a month. They seemed keen on having me continue, increasing the stake limit to 400€ per spin, hoping for losses.
My bankroll steadily grew larger, starting with 100€ bets, progressing to 200€, and finally, as my balance swelled, I increased to 400€ spins. After many fluctuations, I neared a million.
Given my fair nature, I want to note that they have paid me about 114,000 euros up to this point.
Initial signs of trouble appeared when I slowed down my gaming, prompting threats to cut withdrawal limits from my VIP manager, which they followed through on shortly after.
I received a call yesterday asserting that most casinos would have closed accounts without payouts after such wins, but they're supposedly different, offering me 100,000 euros and a car if I forfeit the million.
I felt coerced into accepting the offer, with warnings that refusal would lead to PlayNGo-tied investigations, despite earlier clearances after my initial 200K wins.Thank you, Bob, for the notion that I possess skills or resources to manipulate a widely used and profitable slot machine. Unfortunately, this is not the case.
In reality, I am meticulous about terms and conditions, never claiming bonuses to avoid payment risks.
They know this! They treated me well for two months, advised trying VPNs for access to restricted providers (which I never used to avoid rule-breaking). Quite amusing, no? A casino suggesting such means.
Let's wrap up. Post recent coercion, my refusal led them to 'investigate' and freeze my account indefinitely, claiming ignorance on duration (likely forever, as seen elsewhere).
Testing intentions, I've repeatedly contacted live chat for account balance confirmation, but each attempt is met with silence. No response within 10-15 minutes, even emails go unanswered.
I've included attached screenshots, over 100, alongside screen recordings, emails, and more proof. I opted for AskGamblers for fairness, intending broader disclosure if unresolved, foreseeing implications for both the casino and PlayNGo, vital to regulated markets and substantial profits.
The player shared tweets detailing significant win events.
I'd like to update my initial details:
1) During the call, it was mentioned that my account would be restricted, not blocked. This led me to expect limitations on gameplay, deposits, and withdrawals, not complete access denial. Why restrict records access?
2) The VIP manager, formerly responding in 10 minutes, hasn't contacted me since the account freeze.
3) Post-account block, live chat disregards my inquiries about my account status. An outright response like 'we can't provide information' would've been better than silence.
I captured videos of chat sessions, highlighting neglect. They respond favorably unless recognizing my account status, then switch to ignoring.
Indeed, Bob is favorable, only for losing players.
You were notified of account closure during review processes conducted with PlayNGo and our gaming platform.
We've no knowledge of offers made; communication came solely from our VIP manager and support. Records are maintained.
Bob Casino then replies on April 2, 2018 :
Dear player
Investigations initiated by our anti-fraud department target game history uncertainty. Updates and outcomes will be communicated.
Bob Сasino team!
Posted by player on April 2, 2018 :
Highlighting a breach of professionalism: releasing players' personal details is unacceptable and contrary to your terms. Though players must comply, you don't.
Bob Casino Withholds €960,000 in Winnings - Discussion on spin-samurai-app.com
Bob Casino faced criticism for delaying a withdrawal of €960,000 and instead proposing a partial payout of 10% along with a car. However, on April 9, 2018, after a thorough investigation, the casino resolved to pay the player the full amount, confirming the legitimacy of the player's win.
A significant issue has arisen with Bob Casino as they have stalled the payout of a massive €960,000 winning, offering instead a mere 10% of the sum and a vehicle.
Update April 9, 2018 : Following an internal review, Bob Casino has agreed to disburse the complete winnings to the player, recognizing the fair nature of his success. Nevertheless, it remains unclear why the initial offer included only 10% of the prize plus a car.
Due to Bob Casino's monthly withdrawal cap of 40,000 EUR, fulfilling the player's total winnings will span around 23 months , thus the situation remains unresolved until the entire sum is paid.
Unfortunately, some online casinos engage in practices that delay or refuse payment, highlighting the importance of choosing well-reviewed and certified casinos, like those featured on spin-samurai-app.com. While this isn’t a foolproof solution to avoid negative experiences, it significantly reduces the chances of encountering a casino with unscrupulous policies.
Thank you.
Posted by Bob Casino on April 3, 2018 :
At spin-samurai-app.com, we refrain from promoting casinos with a Curacao license, requiring instead an MGA or UKGC license for our listed casinos. The Curacao license, being an offshore registration, offers no substantial protection for players. Although not every Curacao-licensed casino is problematic, players should understand they’re largely unprotected in any disputes.
A few days prior, a player reported being locked out of his Bob Casino account after attempting to withdraw 960,000 EUR . Both the player and the casino have commented on the issue via AskGamblers. The player asserts his right to the winnings, while Bob Casino is conducting an investigation through their anti-fraud team, despite already having disbursed 114,000 EUR .It's crucial to remember this situation is ongoing, and final conclusions haven't been reached yet.
Here is the dialogue between the involved parties:
Let's address the main concern: I have €960,000 tied up in Bob Casino, and my account access is revoked, leaving me worried they'll never pay.Bob Сasino team!
Posted by player on April 3, 2018 :
“Dear” Bob,
I’m a frequent gambler placing large bets across multiple casinos. I'd heard positive reviews about Bob and started playing Reactoonz by Play'N Go there in February. The maximum stake for this game was €80 at the time.
Second, let me clarify:
My initial bankroll surpassed 100K, underwent verification, resulted in some payouts, and even got me a VIP manager. They increased my withdrawal limit to 100K per month and urged me to keep betting heavily, going so far as to escalate the bet limit on this slot to €400 per spin, likely expecting I'd lose everything.I gradually amassed a substantial bankroll; starting with €100 stakes, progressing to €200, and ultimately placing €400 bets once I amassed a sizable bankroll, lifting my balance to nearly a million.
In fairness, they had already paid me roughly 114,000 euros up until yesterday.
The first hint of trouble arose when I decreased my gambling activities over several days, prompting my VIP manager to threaten a reduction in my withdrawal limits, which was executed a few days later.
Yesterday, they called to inform me that any smaller casino would have likely shut down my account refusing lifelong payout after my substantial winnings.
Allegedly portraying themselves as an honest establishment, they proposed giving me 100,000 euros immediately alongside a car tethered to their current competition, asking me to forsake the remaining winnings.
Essentially, they resorted to coercion, indicating if I declined this offer, an investigation into my wins involving PlayNGo would victoriously find discrepancies. Note that such an investigation was already conducted when I initially secured 200K and found nothing wrong.
It’s flattering to be depicted as some mastermind capable of altering outcomes at a slot machine that delivers millions in monthly profits for the industry, but that’s not the case.
Posted by player on April 4, 2018 :
My cautious approach involves scrutinizing every casino's terms and conditions, ensuring there are no bonus claims to complicate payments.
For two months, they treated me well, processed payments smoothly, even advised using VPN tools to access services blocked in certain territories—a rule I didn’t breach.
In conclusion, the subsequent blackmail led them to block my account 'pending investigation' after I declined their proposition.
I tested their supposed goodwill by reaching out via live chat to inquire about my balance (which I know), and consistently faced silence despite waiting for 10 to 15 minutes. Email inquiries also went unanswered.
I've attached a few screenshots and have archives exceeding a hundred records, plus recordings and emails if needed. This was made public on AskGamblers in pursuit of a fair resolution before further dissemination, aware it would lead to a high-profile case involving both the casino and PlayNGo with their significant business interests.
A significant win reported by the player
On the same day, the player provides additional remarks :
1) Their call conveyed that my account would face limitations rather than a complete blockade.
My assumption was they would restrict my ability to play, withdraw, or deposit. Blocking access to my records seemed unnecessary if there wasn't anything they wanted concealed. Unbeknownst to them, I'm not reliant on access since I hold evidence corroborating my claims.
2) Since blocking my account, my VIP manager hasn't responded for two days, whereas previous replies took only ten minutes.
3) The chat team ignores any inquiries relating to my account following the blockade. They could at least acknowledge with \"We’re sorry, we can’t provide information.\"
Their conduct suggests indifference. I possess video proof chronicling multiple chat sessions where communications lapse into silence for over fifteen minutes. Interactions resumed once my identity was undisclosed, but discussion ceased on realizing my identity and issue being discussed.
Yes, Bob seems benevolent, but only if you’re a losing player.
